Returns and Refunds Policy​

At Amaze Wholesale, we are committed to delivering products that are new, authentic, and in excellent condition. Every item is thoroughly checked before shipping to ensure a reliable and satisfying experience for all our customers.

General Policy

All sales made through our website are considered final, unless otherwise stated under specific exceptions below. By making a payment, the buyer agrees to all policies outlined by Amaze Wholesale. We do not accept returns or exchanges outside of the clearly defined exceptions.

Refund Exceptions

Refunds or replacements may only be considered under the following circumstances:

1. Counterfeit Products

If the buyer provides verifiable proof that a received product is counterfeit or inauthentic, Amaze Wholesale will issue a full refund after confirmation.

  • Proof must be submitted within 7 business days of delivery.

  • Confirmation will be based on product review and supporting documentation.

2. Shipping Damage (Amaze Wholesale’s Courier)

If the order was shipped using Amaze Wholesale’s designated courier and arrives damaged:

  • The buyer must report the damage immediately upon delivery.

  • Photos and videos of the damage are required.

  • Amaze Wholesale will assist with the claims process.

  • If the claim is approved, a refund or replacement may be issued.

3. Shipping Damage (Customer’s Courier)

If the buyer uses their own shipping provider or third-party logistics partner, Amaze Wholesale is not responsible for any damage during transit.

  • Any claims must be filed directly with the chosen courier or logistics partner.

Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Buyer changes mind or no longer wants the item.

  • Issues related to Amazon, Walmart, or other platforms, including but not limited to:

    • Ungating or brand restrictions

    • Listing removals

    • Pricing or FBA limitations

    • Orders that later become restricted or blocked by third-party marketplaces

  • Sales involving brands for which Amaze Wholesale is not an authorized distributor, unless otherwise stated.

  • Buyer fails to verify eligibility to sell a product before purchasing.

Intellectual Property & Platform Responsibility

Amaze Wholesale is not liable for:

  • Intellectual property disputes or listing removals

  • Account suspensions, penalties, or losses incurred on platforms such as Amazon or Walmart

  • The buyer’s eligibility or compliance with third-party platform policies

Buyers are solely responsible for ensuring they are permitted to sell a product before placing an order.

How to Report Shipping Damage (Amaze Wholesale Courier Only)

If your order was shipped via our courier and arrives damaged:

  1. Report the damage to the courier immediately at the time of delivery.

  2. Take clear photos and videos of the damage.

  3. Contact our support team for assistance with the claim process.

📧 Email: wholesale@amazewholesale.com
📞 Phone: (603) 592 5148

Customer Support

For any questions or clarifications regarding our Returns and Refunds Policy, please reach out to our customer service team. We are here to assist and aim to be transparent, supportive, and responsive in all communications.

Thank You

We appreciate your trust in Amaze Wholesale and remain committed to building long-term, transparent partnerships with all our clients.

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